A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives. A QMS helps coordinate and direct an organization’s activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis., the international standard specifying requirements for quality management systems, is the most prominent approach to quality management systems.While some use the term 'QMS' to describe the ISO 9001 standard or the group of documents detailing the QMS, it actually refers to the entirety of the system.
The documents only serve to describe the system.Quality management systems serve many purposes, including:. Improving processes. Reducing waste. Lowering costs. Facilitating and identifying training opportunities.
Engaging staff. Setting organization-wide direction.
Purchase ISO 9001:2015Benefits of quality management systemsImplementing a quality management system affects every aspect of an organization's performance.
What is project quality management?Project quality management is the process of continually measuring the quality of all activities and taking corrective action until the desired quality is achieved. This process helps to control the cost of a project, establish standards, and determines the steps to achieving and confirming those standards. It also lowers the risk of product failure or unsatisfied, unhappy clients.Effective quality management happens in three steps:. Quality planning. Quality assurance.
Quality controlQuality planningA good quality management plan starts with a clear definition of the goal of the project. What is the product or deliverable supposed to accomplish?
What does it look like? What is it supposed to do? How do you measure customer satisfaction? How do you determine whether or not the project was successful? Answering these questions and others will help you identify and define quality requirements, allowing you to discuss the approach and plans needed to achieve those goals.This includes assessing the risks to success, setting high standards, documenting everything, and defining the methods and tests to achieve, control, predict, and verify success. Be sure to include quality management tasks in the project plan and delegate these tasks to workgroups and/or individuals who will report and track quality metrics.
Quality assuranceQuality assurance tests use a system of metrics to determine whether or not the quality plan is proceeding in an acceptable manner. By using both qualitative and quantitative metrics, you can effectively measure project quality with customer satisfaction. These tests or quality audits will help you predict and verify the achievement of goals and identify the need for corrective actions. Additionally, quality assurance tests will help you map quality metrics to quality goals, allowing you to report on the status of quality at periodic project review meetings.
Quality controlQuality control involves operational techniques meant to ensure quality standards. This includes identifying, analyzing, and correcting problems.
While quality assurance occurs before a problem is identified, quality control is reactionary and occurs after a problem has been identified. Quality control monitors specific project outputs and determines compliance with applicable standards.
Project Quality Management Process
It also identifies project risk factors, their mitigation, and looks for ways to prevent and eliminate unsatisfactory performance. Benefits of project quality management:.Quality products.Customer satisfaction.Increased productivity.Financial gains.Removes silos/better teamworkQuality management tools: Affinity diagramsgenerate, organize, and consolidate information concerning a product, process, complex issue, or problem. It expresses ideas without quantifying them (brainstorming sessions). Process decision program chartsOne of the seven tools for management and planning. See the steps required for completing a process and analyzing the impact. These charts help to identify what could go wrong and helps plan for these scenarios.
Interrelationship diagramsSixSigmaDaily interrelationship diagrams as diagrams that show cause and effect relationships. These diagrams identify variables that occur while working on a project and what parts of the project those variables might impact. Prioritization matricesUse during brainstorming sessions to evaluate different issues based on set criteria to create a prioritized list of items. It helps to identify what issues may arise and determine what problems to solve first to meet certain objectives. Network diagramsThis is a of a project’s schedule.
Project Quality Management Tools
It helps plan the project from start to finish. It illustrates the scope of the project and the critical path of the project.
Project Quality Management Pdf
The two types of network diagrams are:.Arrow diagram.Precedence diagramMatrix diagramsA matrix diagram is used to analyze data within an organization's structure. The shows the relationships between objectives, factor, and causes that exist between rows and columns that make up the entire matrix.